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📋 Frequently Asked Questions

Vivibet FAQ — All Your Questions Answered in One Place

From registration and payments to bonuses, games, and security — everything you need to know about Vivibet is explained here in plain English. Search for your question, or contact support if you can't find it.

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Account & Registration

To register on Vivibet, you need an active mobile number or email address and a password. The registration process takes just 5 minutes. Click here Get started. You must be at least 18 years old.

No. Under Vivibet's policy, each person may only open one account. Creating multiple accounts may result in all of them being suspended and any bonuses being forfeited.

Submit a photo of your National ID (NID) or passport. Verification is usually completed within 24 hours. Without verification, large withdrawals may be restricted. For more information, Help Center Go.

On the login page, and click the "Forgot Password?" button. A reset link will be sent to your registered email or mobile number. If you still have trouble, Help Center contact us.

Yes, you can close your account yourself. To do so, Help Center Apply. Withdraw your wallet balance before closing. To learn about responsible gaming limits, here see here.
Deposits & Withdrawals

Vivibet supports bKash, Nagad, Rocket, bank transfer, and card payments. All major mobile banking methods in Bangladesh are accepted.

The minimum deposit at Vivibet varies by payment method. In most cases, you can deposit as little as ৳100 via bKash or Nagad. For the latest details, Platform Page see here.

Mobile banking withdrawals are typically processed within 1–3 hours, while bank transfers take 1–2 business days. Having a verified account helps speed up the process.

Vivibet does not charge any deposit fees. However, your mobile banking provider may apply its own transaction charges — this depends on your payment provider.

If your withdrawal is rejected, please complete your KYC verification first and make sure all bonus wagering requirements have been met. If the issue persists, Help Center Contact us via Live Chat.
Bonuses & Promotions

First time Registration making your first deposit instantly activates the welcome bonus. A promo code may be required at registration — check the offers page for details.

A wagering requirement means you need to bet your bonus amount a set number of times before you can withdraw it. For example, a 30x requirement on a BDT 100 bonus means you must place BDT 3,000 in bets. Each bonus has its own terms.

Every day Login logging in automatically credits your daily bonus. Consecutive logins may increase the bonus amount. Check your bonus status on the dashboard after logging in.

Free spins are generally available for use on specific slot games. The eligible games will be listed in the bonus terms and conditions. Popular Games See the current free spins offer on the page.

Yes — refer a friend and you both get a bonus. Once your referred friend registers and makes their first deposit, the referral bonus will be credited to your account. For details, Platform See on the page.
Games & How to Play

Vivibet offers Live Casino, slots, lottery, Sports Betting, poker, roulette, blackjack, and much more — with over 500 games in total. Popular Games View all on the page.

Yes. Vivibet uses RNG (Random Number Generator) technology to ensure all game outcomes are completely random and fair. This is regularly verified by third-party auditors.

Yes. Vivibet's Live Casino section lets you play with real dealers via live streaming. Blackjack, Baccarat, Roulette, and more live games are available around the clock.

High Roller games are specially designed for high-stakes play, with the chance to win big. Any member can join, though a higher balance gives you more flexibility. For details, High Roller See on the page.
Security & Privacy

Yes. Vivibet uses SSL encryption, two-factor authentication, and advanced firewalls. As a licensed platform, regular security audits are conducted. Your data is fully protected.

No. Vivibet does not share your personal information with third parties. Limited data may only be disclosed when required by law. To learn about our full policy, Privacy Policy read this.

If you notice any suspicious activity on your account, change your password immediately and Help Center Let us know. Our security team will investigate promptly.
Mobile App

To download the Vivibet app, App Page visit us. Both Android and iOS versions are available. Always use the official page for a safe download.

Yes. The Vivibet app includes every feature from the website — games, payments, bonuses, Live Casino, and more. It also offers biometric login and push notifications.

On Android, enable installation from "Unknown Sources". On iOS, you may need to trust the profile. If you still have trouble, Help Center contact us.
Lottery

Buy a ticket and enter the draw on Vivibet Lottery. Draws are held at set times and winners receive their prizes directly to their wallet. For full rules, On the lottery page, see here.

Lottery winnings are automatically credited to your Vivibet wallet. You can withdraw them anytime or use them to keep playing.

Yes. You can enter Vivibet's exclusive jackpot lottery, where prize amounts are far greater than in regular lotteries. On the Jackpot page, View the current pool.
Customer Support

Help Center reach us via live chat, email, or by submitting a ticket. Our Bangla support team is active 24 hours a day, 7 days a week.

Yes. Vivibet's support team provides full service in Bangla. Ask in Bangla and you'll get a reply in Bangla — no language barriers at all.

For any complaints, Help Center Submit a ticket. Our team aims to resolve issues within 48 hours. All complaints are taken seriously.

Why Choose Vivibet?

Thousands of Bangladeshi players choose Vivibet every day — and the reason is simple.

Full Service in Bengali

Everything from registration to payment, all in Bengali. Don't let language be a barrier — Vivibet speaks your language.

Fast Payments

Deposits and withdrawals via bKash, Nagad, and Rocket in just minutes. No more waiting — get your winnings fast.

Safe & Licensed

Your account and funds are fully protected through SSL encryption, 2FA, and regular security audits.

Exciting Bonuses

Welcome bonus, daily login rewards, referral bonus, and seasonal offers — rewards at every step.

500+ Games

Live Casino, slots, lottery, Sports Betting — whatever you enjoy, it's here. New games are added every week.

24/7 Bengali Support

Our Bengali support team is always on hand for any issue. Reach us by Live Chat or email — whatever works best for you.

Important Information & Policies

Here's what you should know before using Vivibet.

📜 Terms & Conditions
  • Must Be 18 or Older
  • One account per person
  • Bonus wagering requirements apply
  • Fraudulent Activity Is Prohibited
🔒 Security Tips
  • Use a strong password
  • Keep 2FA enabled
  • Avoid Public Wi-Fi
  • Never share your password
♻️ Responsible Gaming

Gaming is for entertainment. If it becomes a habit, set limits or temporarily suspend your account. For more, here see here.

📧 Contact

Reach us directly by email:

Support@vivibet.ws

Or Help Center Live chat with us.

Didn't find an answer?

Reach out to us directly — we're ready to help.

Live Chat

Start a live chat for instant help. Average response time is 2 minutes.

Start Chat
Email Support

For detailed inquiries, send us an email. We typically respond within 24 hours.

Support@vivibet.ws

Help Center

Visit the Help Center for more guides, tutorials, and troubleshooting.

Help Center
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18+ | Play Responsibly | Terms & Conditions Apply.

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