🔐 Data Protection

Vivibet Privacy Policy — Our Commitment to Protecting Your Data

Vivibet believes your personal information belongs to you. On this page, we clearly explain what data we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026
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📋 1. Introduction

Welcome to Vivibet. This Privacy Policy explains what information is collected when you use the Vivibet platform, how that information is used, and the steps we take to protect your privacy.

By creating an account with Vivibet, you agree to this Privacy Policy. Your trust means everything to us — which is why our policy is fully transparent and written in plain language.

Vivibet never sells your personal data and does not share it with third parties without your consent.

📦 2. What Information Is Collected

Vivibet only collects information that is necessary to operate the platform and deliver your services. Collecting excessive or unnecessary data goes against our policy.

Data Type Example Required?
Identity Information Name, date of birth, national ID Yes (for KYC)
Contact Information Email, mobile number Yes
Financial Information Mobile banking number, bank account Yes (for transactions)
Technical Data IP address, device type, browser Automatic
Gaming Activity Betting history, game preferences Automatic
Optional Information Profile photo, language preference No

Information We Do Not Collect

  • Full credit or debit card numbers are never stored on our servers.
  • Your location is not tracked in real time.
  • Your phone's contacts or camera are never accessed.

🔍 3. How Information Is Collected

Vivibet collects information in various ways — always deliberately and only as needed.

Directly Collected

  • Information you provide when filling out the registration form.
  • Documents uploaded for KYC verification.
  • Information provided when contacting our support team.
  • Information provided when participating in promotional offers.

Automatically Collected

  • Via cookies and log files during platform use.
  • Device information collected via the mobile app.
  • Activity logs recorded during gaming sessions.
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Automatically collected data is used solely to maintain platform security and improve user experience.

🎯 4. How We Use Your Data

Vivibet uses your information for the following purposes — and only for these purposes:

  • Account Management: To secure registration, login, and account access.
  • Transaction Processing: To process deposits and withdrawals accurately.
  • Identity Verification (KYC): To prevent fraud and meet legal obligations.
  • Service Improvement: To improve your gaming experience.
  • Customer Support: To resolve your issues quickly.
  • Relevant Offers: To send you bonuses and promotions tailored to your preferences.
  • Security: To prevent fraud, money laundering, and other illegal activities.
  • Responsible Gaming: To identify problematic gaming behaviour and provide appropriate support.
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Vivibet never sells your information to advertisers or any third parties.

🔗 5. Data Sharing Policy

Vivibet's clear policy is that your personal data will never be sold. However, there are limited circumstances in which data may need to be shared:

Service Provider Partners

Payment processors, technology partners, and game providers may access limited data — solely to deliver their specific services. All partners are bound by strict confidentiality agreements.

Legal Obligations

We may be required to share data in response to a court order or a lawful request from a regulatory authority. In such cases, we make every effort to protect your data to the fullest extent permitted by law.

For Security Purposes

If serious fraud or illegal activity is detected, relevant information may be shared with law enforcement authorities.

🍪 6. Cookie Policy

Vivibet uses cookies to enhance your experience. Cookies are small data files stored in your browser.

Types of Cookies We Use

  • Essential Cookies: Required to maintain login sessions and ensure security — the platform cannot function without these.
  • Functional Cookies: To remember your language preference and other settings.
  • Analytics Cookies: To understand which parts of the platform are used most (fully anonymous).

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

🛡️ 7. Security Measures

Vivibet uses the highest industry-standard security measures to protect your data.

  • 256-bit SSL Encryption: All data transmissions are encrypted.
  • Firewall: Advanced network firewalls block all unauthorized access attempts.
  • 24/7 Monitoring: Our security team monitors systems around the clock.
  • Regular Audits: Third-party experts conduct regular security audits.
  • Data Backup: Encrypted backups are stored on secure servers.
  • Staff Training: All Vivibet staff are required to comply with our Privacy Policy.
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Keep in mind — no one can guarantee 100% security on the internet. Keep your password strong and never share it with anyone.

🗓️ 8. Data Retention Period

Vivibet does not retain your data longer than necessary.

  • Account Information: For the duration your account is active and for as long as required by law after closure.
  • Transaction Information: A minimum of 5 years, in compliance with financial regulatory requirements.
  • KYC Documents: Up to 7 years following verification.
  • Support Chat Information: 1 year after the issue is resolved.
  • Cookie Data: Session cookies are deleted when you close your browser; persistent cookies last up to 1 year.

⚖️ 9. Your Data Rights

Vivibet believes you should have full control over your own data. That's why we provide you with the following rights:

  • Right to Access: You can request to know what information we hold about you.
  • Right to Correction: You can request corrections to any inaccurate information.
  • Right to Erasure: You can request deletion of any data that is not subject to legal retention requirements.
  • Right to Restrict Processing: You can request that your information be restricted from use for specific purposes.
  • Right to Data Portability: You can request a download of your personal data.
  • Right to Object: You can opt out of marketing emails at any time.

To exercise any of these rights support@vivibet.ws Contact us by email. We will respond within 30 days.

👶 10. Protection of Minors

Vivibet strictly does not collect data from anyone under 18. If a minor has accidentally created an account, it will be permanently deleted along with all associated data as soon as a parent or guardian notifies us.

We urge parents and guardians to enable parental controls on their devices to prevent minors from accessing this platform.

🔄 11. Policy Updates

Vivibet may update this Privacy Policy when necessary. If significant changes are made, you will be notified at your registered email address and via a notification on the platform.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. See the last updated date at the top of this page.

📩 12. Contact Us

If you have any questions or concerns about our Privacy Policy, please get in touch:

  • 📧 Email: support@vivibet.ws
  • 💬 Live Chat: Chat button at the bottom right of the platform
  • 📞 Help Center: vivibet.ws/help-center

We aim to respond to all data protection requests within 30 days.

Your Data Rights

Vivibet gives you full control over your data.

View

Request Access to Your Data

Correction

Correct Inaccurate Information

Delete

Request Data Deletion

Restrict

Request Restricted Use

Download

Take Your Data With You

Object

Opt Out of Marketing

Why Your Data Is Safe at Vivibet

We protect your privacy on two fronts — through technology and through policy.

256-bit SSL Encryption

All data transmissions are protected with military-grade encryption. No one can intercept or read your information in transit.

Your Data Is Never Sold

Vivibet will never sell or rent your personal information to third parties — that is our core commitment.

Minimal Data Collection

Only the data necessary to provide our services is collected. We never ask for information we don't need.

No Unauthorized Tracking

Your real-time location and phone contacts are never accessed. Your privacy remains fully intact.

Regular Security Audits

Third-party security experts conduct regular audits of Vivibet's systems to ensure any vulnerabilities are identified and resolved promptly.

Full Transparency in English

Our Privacy Policy is written in plain, straightforward language — no fine print or hidden legal clauses. What you see is what applies.

Privacy FAQs

Answers to the most frequently asked questions.

No, never. Vivibet does not sell or rent your personal data to any third party. This is the most fundamental principle of our Privacy Policy.

No. Your full credit or debit card details are never stored on our servers. All payments are processed securely through a trusted third-party payment gateway.

Yes, absolutely. Submit a request to support@vivibet.ws and we will send you a full breakdown of the information we hold about you within 30 days.

Transaction records must be retained for a specified period under financial regulations. However, marketing data and non-essential data are deleted once an account is closed.

No. Vivibet does not track your real-time location. Only your IP address is logged for security purposes — which may indicate your approximate country or city.
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