From opening an account to withdrawing funds — if you need help with anything, you've come to the right place. Search below or browse by category.
Find your issue from the categories below.
Account registration, login issues, and password reset.
18 TopicsBKash, Nagad, Rocket, and bank deposit methods.
22 TopicsWithdrawal rules, timelines, and troubleshooting.
15 TopicsWelcome bonus, free bets & promo codes.
12 TopicsGame rules, betting rules & result verification.
30 TopicsEverything about app download, installation, and updates.
10 TopicsKYC verification, secure transactions & account protection.
8 TopicsVIP status, points system, and exclusive perks.
9 Topics
Step-by-step guides for common tasks — clear and easy to follow.
Type vivibet.ws in your browser or go directly to the registration page. The page is fully available in Bengali.
Enter your active Bangladeshi mobile number. Your OTP code will be sent to this number.
Enter the 6-digit code sent to you via SMS. If you didn't receive it, wait 60 seconds and tap 'Resend'.
Create a strong password of at least 8 characters — mix uppercase letters and numbers.
Registration complete. Now make a deposit and place your first bet to claim your welcome bonus.
Log in to Vivibet with your mobile number and password.
Look for the green 'Deposit' button at the top of your dashboard.
BKash, Nagad, Rocket, or bank transfer — pick whatever works best for you.
Enter the deposit amount (minimum ৳100). Verify the payment number and amount before proceeding.
Complete the payment through your bKash/Nagad app. Your balance is usually credited within 3–5 minutes.
Log in to your account and go to 'My Wallet' or the 'Withdrawal' menu.
BKash, Nagad, or bank transfer — receive your funds wherever you prefer.
Enter the recipient's mobile number or bank account number and the withdrawal amount.
For security, an OTP will be sent to your registered mobile number — use it to confirm.
BKash/Nagad transfers arrive within 1–30 minutes; bank transfers take up to 2 business days.
Log in to your account and go to the 'Promo' or 'Bonus' section.
You'll see all bonuses currently available based on your account status.
Click the 'Claim' button on your preferred bonus to activate it.
Every bonus comes with wagering requirements — once met, you can withdraw your bonus funds.
Go to the App section on Vivibet and select Android or iOS based on your device.
Android users, download the APK file. Before installing, enable 'Unknown Sources' in your settings.
Once the download is complete, tap the file and select 'Install'.
If you already have an account, just log in — otherwise you can create a new one directly from the app.
If the article doesn't resolve your issue, our support team is always ready to help.
Chat with us directly in Bangla. It's the fastest way to get help.
Avg. 5 minutesFor complex issues, describe the problem in detail. You can also attach screenshots.
Reply Within 2–4 HoursMessage Vivibet on official Telegram for a fast response.
Quick ResponseWe're also available on WhatsApp — send us a message and we'll get back to you as soon as we can.
8 AM – 12 AMThe most frequently asked questions, organized by category.
No online platform is entirely free of hiccups. Maybe a deposit didn't reflect in your balance, you've forgotten your password, or a bonus code just won't go through — these little issues can leave anyone feeling stuck. That's exactly why the Vivibet Help Center exists — so you never have to face a problem alone.
Our support agents speak Bangla and are Bangladeshi just like you — so explaining your issue is never a hassle. No need to write in English or use Google Translate. Just say what's on your mind.
Keep in mind: The Vivibet support team will never ask for your password or PIN. If anyone requests this information, it's a scam — report it immediately.
There are several ways to reach Vivibet support. For urgent issues, live chat is your best option — most queries are answered within 5 minutes. For more complex matters like disputed transactions or account verification, it's better to send a detailed email. Attach screenshots where relevant — it speeds up the resolution significantly.
Telegram and WhatsApp channels are also active — especially handy if you spend most of your time on mobile. Just remember, any contact made in Vivibet's name outside official channels could be fraudulent.
Mobile banking in Bangladesh can sometimes experience network delays that cause payments to get stuck. If this happens, wait 5–10 minutes first — the balance often comes through after a short delay. If it still hasn't arrived, contact live chat with your transaction reference number and a screenshot. The Vivibet team will verify and resolve it promptly.
For withdrawals, keep in mind that KYC verification is required before your first withdrawal. Simply submit a photo of your National ID — verification is usually completed within 24 hours.
The most common bonus question is about wagering requirements. For example, if you receive a ৳500 bonus with a 5x wagering requirement, you need to place bets totalling ৳2,500 before that bonus becomes withdrawable. It's a fair-play measure to prevent users from simply withdrawing bonuses without playing.
If a promo code isn't working, check that it hasn't expired and that you haven't already used that offer before. The same code can't be used twice. If the problem persists, reach out to support.
A little caution goes a long way in avoiding most issues.
Use a password of at least 8 characters. Mix uppercase letters, lowercase letters, and numbers.
Always double-check the number before submitting a deposit or withdrawal.
Take a screenshot after every transaction — it serves as proof if anything goes wrong.
Always access vivibet.ws directly. Beware of phishing sites.
Always read the terms and conditions before opting into any bonus.
If you're on a shared device, always log out after playing.
Keeping two-step verification enabled makes your account significantly more secure.
Stick to a set budget. Don't chase losses with bigger bets.
Answers to the most frequently asked questions.